Become a loyal customer of Imatra Spa Resort
By joining our customer loyalty program, you will become a member of the Finlandia Hotels Club. Finlandia Hotels is a chain with hotels all around Finland. This way, you get offers and benefits from them as well. There is no joining fee, and you will already receive a discount on your next booking.
As a loyal customer, you will get, for example:
- a booking discount starting with your next booking
- the option to make bookings without providing credit card details
- the right to cancel bookings without an extra charge by 18:00 on the day of arrival
- bonus points that can be used to purchase products and services at our hotel
- substantial discounts on purchases made at the restaurant
- hotel-specific offers
- possibility to buy bonus products
How to join Imatra Spa Resort’s customer loyalty scheme?
Joining is free of charge. To enter, you must provide your name, telephone number, email address, and postal address. Your membership will be valid immediately after registration. You will receive a digital loyal customer card on your mobile phone in connection to your first hotel visit.
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Bonus points – how do I collect bonus points?
You will earn bonus points when you book a room for your own use, either
- through the Imatra Spa Resort website or
- by booking a room directly from our sales service
You will earn bonus points for all purchases, except for alcohol and tobacco products.
Bonus points will not accumulate in the following situations:
- if you pay with an accommodation voucher or bonus points
- free nights
- prize nights
- separately specified contract prices
- bookings made through a third-party booking service
- group bookings
- overnight stays booked by a travel organiser
What can the bonus points be used for, and how long will they be valid?
Bonus points can be used to purchase hotel nights and restaurant services, as well as other available services (except for the Escape Room, for example), or to purchase bonus products in the Finlandia Hotels online store.
Bonus points are personal and will remain valid for 24 months from the month they were earned. Bonus points cannot be transferred to another person’s bonus point account.
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Loyalty levels
The Finlandia Hotel Club bonus scheme has four levels. You will be moved onto the next level and receive new benefits automatically when you have collected the required number of bonus points.
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Finlandia Bonus Club – Blue level (the basic level)
- You will be granted a €5 discount on the room price upon bookings.
- You do not need to provide credit card details in connection to bookings.
- You will need 4,500 bonus points to move onto the silver level.
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- You can cancel bookings without an extra charge by 18:00 on the day of arrival.
- The room price includes breakfast, free access to Spa Taikametsä and the gym, wi-fi, free parking, and VAT.
- A 10 % discount on restaurant purchases (except for alcohol and tobacco products).
- Access to the membership site and bonus point report.
- You will earn bonus points through accommodation purchases, e.g., €100 = 500 bonus points.
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Finlandia Bonus Club – Silver level
- You will be granted a €5 discount on the room price upon bookings.
- You do not need to provide credit card details in connection to bookings.
- You can cancel bookings without an extra charge by 18:00 on the day of arrival.
- The room price includes breakfast, free access to Spa Taikametsä and the gym, wi-fi, free parking, and VAT.
- A spouse or a family member can stay in the same room without extra charge.
- The restaurant benefit is either a Finlandia Bonus Club buffet meal or a 15% discount on á la carte prices (except for alcohol and tobacco products). The restaurant benefit must be used in connection to the overnight stay.
- Access to the membership site and bonus point report.
- Hotel-specific benefits, if any.
- You will earn bonus points through accommodation purchases, e.g., €100 = 600 bonus points.
You will need 16,000 bonus points to move onto the gold level.
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Finlandia Bonus Club – Gold level
- You will be granted a €5 discount on the room price upon bookings, and you do not need to provide credit card details. You can cancel bookings without an extra charge by 18:00 on the day of arrival.
- The room price includes breakfast, free access to Spa Taikametsä and the gym, wi-fi, free parking, and VAT.
- A spouse or a family member can stay in the same room without extra charge.
- Complimentary room upgrade (subject to availability).
- A pet can stay in the same room without extra charge (subject to the availability of pet rooms).
- Complimentary early check-in and/or late check-out if permitted by the booking situation.
- The restaurant benefit is either a Finlandia Bonus Club buffet meal or a 20% discount on á la carte prices (except for alcohol and tobacco products). The restaurant benefit must be used in connection to the overnight stay.
- Access to the membership site and bonus point report.
- Hotel-specific benefits, if any.
- You will earn bonus points through accommodation purchases, e.g., €100 = 800 bonus points.
You will need 30,000 bonus points to move onto the platinum level.
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Finlandia Bonus Club – Platinum level
- You will be granted a €5 discount on the room price upon bookings.
- You do not need to provide credit card details in connection to bookings.
- You can cancel bookings without an extra charge by 18:00 on the day of arrival.
- The room price includes breakfast, free access to Spa Taikametsä and the gym, wi-fi, free parking, and VAT.
- A spouse or a family member can stay in the same room without extra charge.
- Free room upgrade.
- A pet can stay in the same room without extra charge (subject to the availability of pet rooms).
- Complimentary early check-in and/or late check-out if permitted by the booking situation.
- The restaurant benefit is either a Finlandia Bonus Club buffet meal or a 20% discount on á la carte prices (except for alcohol and tobacco products). The restaurant benefit must be used in connection to the overnight stay.
- Access to the membership site and bonus point report.
- Hotel-specific benefits, if any.
- You will earn bonus points through accommodation purchases, e.g., €100 = bonus points.
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Join now
